Don Pablo's -Ole oh NO!

Visited Don Pablo's today around 5:00 for an early dinner. The first mistake was setting our party of 3 in a booth for 2. The waiter failed to bring me water and lemon despite asking 3 times for it. Apparently Friday was sans lemon day! There were a grand total of 7 tables seated in the restaurant and our server had our table and one other. We waited for 25 minutes for the first of my bottomless soup to appear, and a whopping 45 minutes for a kids enchilada, rice and beans. I guess the enchiladas were hard to catch ??? The hubby's first bowl of soup came out but we had to rejected the restaurant's freebie included with the soup, a lovely black hair floating in the chicken tortilla soup.
To the manager's credit he did comp our bill but this restaurant has consistently delivered bad food over our last 5 visits and despite revolving management fails to get it right.
Pros: a feisty lunchtime waitress named Angela, daily all you can eat specials for a reasonable price, if the food is hot and hairless, it usually tastes good. If problems occur management is really good about solving it for you but most of the problems should be solved in the food quality, servers, and cooks before it reaches the customer's table. I have a mild allergy to bell peppers and despite ordering pepper free fajitas on two occasions, they have made their way to my table steaming hot and liberally laced with peppers


Don Pablo's
2916 Knoxville Center Drive
Knoxville, TN 37924-2013
(865) 633-4978